A care home has been slammed by inspectors for failing to protect elderly residents’ safety and welfare.

Genesis Care Home in Macclesfield failed to meet all ​seven standards of quality and safety set out by the Care Quality Commission (CQC).

By law, providers must ensure that they are meeting all​ standards.

Winnie Care (Macclesfield) Ltd, which runs the care home on Peter Street, has been ordered to take immediate action’ following the inspection carried out in September.

CQC visited in response to concerns about poor safeguarding arrangements for people who lived in the home and low staffing levels.

Inspectors found that:

  • While people living at the home praised staff, care and treatment was not planned and delivered in a way that ensured peoples safety and welfare.
  • Improvements required to security, recommended by police, had not been put in place.
  • Staffing levels were not adequately maintained and standards of care were directly affected, putting residents at unnecessary risk that their care needs would not be met.
  • Staff were not adequately supported in their role to deliver care and treatment safely.
  • The provider did not have effective systems in place to monitor the quality and provision of care.
  • The home had not kept up to date records and policies and procedures required updating.
  • Safeguarding procedures were not robust and some incidents of concern had not been reported to CQC as required.

CQC is now considering the need for further regulatory action against Winnie Care (Macclesfield) Ltd.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said: “It is unacceptable that this provider has failed to support its staff to deliver safe, effective and responsive care and we are deeply concerned that the required standards of care have not been met.

“Due to the findings of this inspection we are considering the need for further action against the service – although we cannot discuss the nature of that action any further at this stage for legal reasons.

“We have shared our findings with the Local Authority Safeguarding Team and in liaison with the local authority we will continue to monitor Genesis Care Home very closely to ensure that people receiving care are not at risk of immediate harm.

“We have also told Winnie Care (Macclesfield) Ltd very clearly where they must take immediate action to address the shortfalls identified and we will report further on any action we intend to take in due course.”

A spokesman for Genesis said: "As you are aware CQC undertook an unannounced inspection at Genesis Care Home following an anonymous complaint concerning staffing levels.

"The CQC report highlighted certain standards as having not been met, these were to do with staffing levels, training and inadequate paperwork at the Home. These issues have now been rectified or are currently being rectified.

"What was evident and most important in the CQC report was there are no concerns at all with respect to the quality of care received by our residents."