A pensioner claims she was reduced to tears after being thrown off a bus – because she had a shopping trolley.
Irene Dabrowski, 86, who suffers from arthritis and walks with a stick, claims she was forced off the 392 Baker Bus Shuttle service from Macclesfield towards Stockport, because the driver said there could only be one trolley on board at a time.
The driver allegedly told her he would call the police if she did not leave the vehicle.
The great-grandmother who lives on Meadowside, Adlington, claims he then dragged her wheeled shopping trolley onto the pavement – leaving her stranded.
She had been waiting for the 1.20pm service from Macclesfield bus station before being told she could not board.
The next available service to take her home was two hours away – at 3.20pm – so her daughter Rosemary had to pick her up.
She said: “He told me he was going to phone the police if I didn’t get off. I said he was a very nasty man, but he just said ‘rules are rules’ and that was it. I am so upset.”
Her daughter, Rosemary Wooley, 63, said: “My mother is a very independent person – she goes shopping three or four times a week.
“I’m absolutely livid about it, it’s made her so upset – she’s been in tears, she’s distraught.
“It’s not as if it’s a great big shopping trolley, because she can’t lift anything heavy anyway.”
Bill Baker, managing director of Baker Bus, said it was not company policy for there only to be one trolley on board at a time, but limited space can cause problems.
He said: “That bus has limited space – having said that, I would have expected the driver to have done more to help.
“If what is being said is true, I cannot condone it and we shall be having serious words with the driver.
“If this has happened to this lady, we sincerely apologise – that is not what we would expect of our drivers.
“There were three trolleys in total people were trying to get on. We would have expected the driver to go that little bit extra to make space in one way or another between seats in order to accommodate them.”